As law firms we are becoming more used to being governed by Social Media policies - but it seems now that guidance is needed over the content of texts to clients. Surely just because the media changes, the messages and the tone should remain the same?
The days of only communicating with clients by post are long gone, and a fascinating ruling of the Solicitors Disciplinary Tribunal has explored the point at which a solicitor's text message exchanges with a client "crossed the line from being supportive and friendly to flirtatious". "Whilst good communication with clients might well include avoiding formal language, there was no need to adopt the sort of crude language used in this case," the tribunal said. "Solicitors should also beware of patronising clients by suggesting there was any need to 'go down' to their level."